Returns and exchanges

When we receive your return

Every return is checked by hand when it reaches us. To be accepted, each item must arrive:

• Unworn and unwashed, with all tags attached
• Not a single hair
• Free from any scent, deodorant or marks
• Buttoned all the way and neatly folded
• Tissue paper and the original box do not need to be included

If a return does not meet this standard, we will contact you first. We can either send the item back to you, with a €20 fee that covers the admin and return shipping, or tailor a solution together that works for you.

Return window and late returns

All returnable products must be sent back within 14 days of receipt. Returns submitted after this period will not be accepted.

Late returns will be held in our warehouse for 30 days until an additional shipping fee is paid for the return shipment.

Your right to cancel

You have the right to cancel and return your order within 14 days, for any reason and without justification. This "cooling-off" period ends 14 days after the day you received your goods (or concluded a contract for services), as per EU consumer rights.

Return costs

For customers within the EU: You are welcome to return your item within 14 days of receipt. Please note that return shipping costs are the responsibility of the customer. To make the process as convenient as possible, we will provide you with a prepaid return label. The cost of return shipping (+ a return-processing fee) will then be deducted from your refund amount.

For customers outside the EU (e.g., Norway): You are responsible for the return shipping costs, including any toll or customs fees associated with the return.

Returns from outside the EU

We cannot provide a return label from outside the EU. You book and pay for the return shipping yourself.

Customs, import charges, VAT and carrier fees are your responsibility. Any such fees charged to us are deducted from your refund.

A handling fee of about eight to thirteen percent is deducted from refunds, depending on how the parcel is handled at customs. Store credit is issued at full value.

Refunds

Once we receive and inspect your returned item, we will notify you via email. If your refund is approved, it will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Return shipping and a handling fee of about four to six percent are deducted from your refund. Store credit is issued at full value.

Late or missing refunds

If you haven't received a refund, recheck your bank account, then contact your credit card company and your bank, as there might be a delay in posting your refund. If you've done all this and still have not received your refund, please contact us at support@doncedelasense.com.

Exchanges

We are happy to offer exchanges. When you start your return, choose the size or piece you would like instead. If you would prefer your money back, you can have a refund as store credit or back to your original payment method.

It is not necessary to include stickers or similar small items in the return package.

Questions

Write to us through the contact form and we will help you.